Storage Service
Leaving Tokyo? We'll Take Care of Your Belongings.
Going home for a few months? Why keep paying rent on an empty apartment?
We pick up your furniture, boxes, and luggage — store everything safely — and deliver it back when you're ready.
Moving between apartments? Building a new home? Just traveling light?
Whatever the reason, we make storage simple.
All arranged by email. In English. No Japanese needed.
📝 Get a Free Quoteor email us directly: [email protected]
How It Works — 3 Simple Steps
Step 1: Email Us
Send us a list of items (or photos) and your dates. We'll reply with a clear quote — usually within a few hours.
Step 2: We Pick Up
On the scheduled day, we come to your door, carefully load your items onto our truck, and transport everything to our secure storage facility.
Step 3: We Deliver Back
When you return to Tokyo (or move to a new address), just email us. We deliver everything right to your door.
That's it. No paperwork in Japanese. No trips to a storage facility. No heavy lifting.
Perfect For...
🏠 Expats Going Home Temporarily
Heading back to your home country for 3–6 months? Stop paying ¥80,000–¥150,000/month in rent for an empty apartment. Store your furniture with us for a fraction of the cost, and we'll deliver everything to your new place when you return.
🏗️ Building or Renovating a Home
Bought a new place and need somewhere to keep your things while it's being built? We store your belongings safely and deliver when your new home is ready.
🔄 Between Apartments
Gap between your old lease and new one? We bridge the gap — store your belongings for as long as you need, then deliver to your new place.
✈️ Travelers Exploring Japan
Don't drag heavy suitcases to Kyoto, Osaka, or Hokkaido. Leave your luggage with us and travel light. Minimum 30 days storage.
🌏 Half in Tokyo, Half Abroad
Many of our long-term clients split their year between Japan and another country. Some have trusted us with their belongings for 5+ years.
🎿 Seasonal Storage
Skis, snowboards, surfboards, winter gear — store them during the off-season and we'll deliver them when you need them again.
Storage Pricing Guide
Final pricing depends on the volume and type of items, pickup location, and storage duration. Below are rough monthly estimates to give you an idea:
| What You're Storing | Monthly Rate (estimate) |
|---|---|
| 📦 1 medium box & 1 suitcase | From ¥7,500/month |
| 🛋️ Studio/1K apartment furniture | From ¥15,000/month |
| 🏠 2LDK+ apartment — full household | From ¥27,000/month |
✅ Monthly rates shown above are for storage only
✅ First month: full monthly rate. After that: per-day billing
✅ Your final quote will include pickup + storage + delivery — no hidden fees
Why Choose Tokyo Helping Hands?
| Tokyo Helping Hands | Typical Trunk Room | |
|---|---|---|
| Pickup & Delivery | ✅ Included | ❌ You carry it yourself |
| English Support | ✅ Email & Phone — English OK | ❌ Japanese only (usually) |
| ID Required | ✅ Passport only | ❌ Residence card, hanko, etc. |
| Billing After Month 1 | ✅ Per-day (pay only what you use) | ❌ Full month (even for 1 extra day) |
| Contract | ✅ Simple English contract | ❌ Complex Japanese paperwork |
| Insurance | ✅ Double coverage (fully insured) | Varies |
| Experience | ✅ 15+ years serving expats | Varies |
| 24/7 Self-Access | ❌ Not available | ✅ Available |
💡 In short: Trunk rooms are designed for people who need frequent access — if you're just storing your belongings while you're away, you're paying extra for features you'll never use. With us, you get pickup, storage, and delivery — all in English, zero hassle. That's what we do best.
About Our Storage Facilities
We operate secure, monitored storage facilities across the greater Tokyo area. All locations are protected by 24-hour CCTV surveillance and sensor lighting. Your belongings are covered by double insurance — both our transport insurance and our facility insurance — for maximum protection.
- Security: 24-hour CCTV surveillance + sensor lighting at all locations
- Insurance: Double coverage — transport insurance + facility insurance
- Service area: Tokyo, Kanagawa, Chiba, and Saitama
- Minimum duration: 30 days
- Maximum duration: No limit — some clients store for years
A note on mold and humidity: In over 15 years of operation, we have never had a mold or humidity-related issue with our standard storage. That said, for temperature-sensitive or high-value items, we offer a premium climate-controlled storage option at select facilities — just let us know when requesting your quote (rates may vary).
Frequently Asked Questions
- I don't have a visa. Can I still use this service?
- Yes! Anyone with a passport can use our storage service. No residence card, visa, or hanko required.
- Can I use storage without the pickup/delivery service?
- Our service is all-inclusive: pickup, storage, and delivery are bundled together. This is what makes it easy — you don't have to arrange anything separately.
- Does the quoted price include pickup and delivery?
- Yes! Your quote includes everything: pickup from your apartment, monthly storage, and delivery to your new address.
- Can I access my items during the storage period?
- Unfortunately, items cannot be accessed until the end of your storage period. If you need an item retrieved early, an additional fee of ¥50,000 applies (14 days advance notice required). Please keep this in mind when deciding what to store.
- Can I combine storage and disposal on the same day?
- Yes! Many customers use our disposal service at the same time. Just let us know at least 3 days in advance.
- Do you need to visit my apartment to give a quote?
- No visit is needed. Just email us a list of items (or photos) and we'll provide a quote — usually within a few hours.
- How is payment handled?
- First payment is made in cash on pickup day. After that, monthly payments are processed automatically via PayPal subscription — so you don't have to worry about missed payments even if you're abroad. Credit card is also accepted (3.6% processing fee applies).
- What if I need to extend my storage period?
- No problem at all. Just keep paying the monthly fee and your items will remain safely stored. Many of our clients extend their storage — sometimes for years.
- How secure are my items?
- All storage locations are protected by 24-hour CCTV surveillance and sensor lighting. We photograph and create an inventory of your items at pickup. Your belongings are covered by double insurance for maximum protection.
- Do I need to provide packing boxes?
- Yes — please pack all your belongings in cardboard boxes before pickup. Furniture and large items should be disassembled where possible. Need boxes? We can recommend where to buy them.
- Are there items you can't store?
- The following items cannot be stored: hazardous materials, flammable substances, perishable food and drinks, live animals or plants, passports and government-issued documents, firearms, and high-value items exceeding ¥500,000.
Ready to Get Started?
Fill out our quick form or email us your item list, and we'll send you a free quote — usually within a few hours.
📝 Request a Free Quoteor email us directly: [email protected]
1. Detailed list of items (or photos)
2. Pickup address (floor & elevator info)
3. Estimated length of storage
4. Delivery address, if known
